Question 1

How long does shipping take?

Accepted Answer

Orders are processed within 1 business day. 2–3 Day Shipping is free on orders over $200; Overnight shipping is available at checkout. A tracking number is emailed as soon as your order ships.

Question 2

Do you ship internationally?

Accepted Answer

No. We ship within the United States only — we do not offer international shipping.

Question 3

How is my order packaged?

Accepted Answer

Vials ship in discreet, padded packaging. Every vial carries its lot code and the matching COA is available online.

Question 4

Can I add special delivery instructions?

Accepted Answer

No. We can't add special delivery requests to the shipping label.

Question 5

How does the BOGO offer work?

Accepted Answer

Add any compound to your cart and a second vial of the same compound and size is added automatically at no charge. No code required.

Question 6

Does BOGO apply to blends and lab supplies?

Accepted Answer

Yes. The offer applies to blends and lab supplies as well as single compounds.

Question 7

Can I combine BOGO with a discount code?

Accepted Answer

No — the BOGO offer can't be combined with discount codes.

Question 8

What does research grade mean here?

Accepted Answer

Every compound is manufactured and verified in the USA, tested by an independent third-party lab, and released only with a batch-specific Certificate of Analysis documenting ≥99% purity.

Question 9

How do I verify the batch I received?

Accepted Answer

Each vial label carries a lot code. Enter it on the Lab Reports page to open the Certificate of Analysis for that exact batch.

Question 10

How should compounds be stored?

Accepted Answer

Store lyophilized materials at -20°C for long-term retention or 2–8°C for short-term laboratory storage. Keep sealed, protected from light, and labeled per your institution's standard operating procedures.

Question 11

Do I need an account to order?

Accepted Answer

No — guest checkout is available. An account lets you reorder past lots and download certificates in bulk.

Question 12

Is there an affiliate program?

Accepted Answer

Yes. Share your link and earn a percentage of every sale it sends, paid on the first of every month. Details on the Affiliate page.

Question 13

Are these products for human use?

Accepted Answer

No. All products are designated Research Use Only (RUO) and are not for human consumption. They are not drugs, supplements or food products.

Question 14

Why do I have to confirm I am 21+?

Accepted Answer

We sell to adults engaged in lawful research. Confirming your age at checkout is a condition of purchase.

Frequently asked questions

Ordering & shipping

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