Returns & refunds
Due to the nature of our products and our commitment to product quality and integrity, all sales are final unless otherwise stated in this policy. By placing an order you acknowledge and agree to the terms below.
Once an order has left our facility we can't accept returns or exchanges, because returned products can't be verified as having stayed under appropriate handling and storage conditions. We are unable to accept returns of:
- Opened or used products
- Products removed from their original packaging
- Temperature-sensitive products
- Custom or special-order items
Damaged, defective or incorrect orders
If your order arrives damaged, defective or incorrect, contact us within 24 hours of delivery at info@feelgoodpeptides.com and include:
- Your order number
- Clear photographs of the product and packaging
- A brief description of the issue
Each request is reviewed individually. Where appropriate we may, at our discretion, send a replacement, issue store credit or issue a refund.
Refund timing
Approved refunds are issued to the original payment method whenever possible. Please allow several business days for your financial institution to post the refund after it has been issued. Requests that don't meet the requirements of this policy may be declined.
Order changes and cancellations
Because orders are processed and shipped quickly, we can't make changes to an order once it has been placed. An order can only be canceled if it has not yet entered processing — contact us as soon as possible after ordering.
Shipping issues
We are not responsible for incorrect shipping addresses provided by the customer, carrier delays, weather-related interruptions, or packages marked as delivered by the carrier. If a package is returned because of an incorrect address, additional shipping charges may apply before it can be resent. See Shipping for details.
Chargebacks & payment disputes
If you have an issue with your order, please contact us before starting a payment dispute or chargeback. Filing a chargeback without first giving us the chance to resolve the issue may delay the resolution or restrict future purchases.